Effective Communications (Decker)                                SR191


This course is designed to improve the student's ability to develop and
deliver effective presentations.  The student will learn effective
question and answer techniques and effective use of visual aids.

STUDENT PROFILE:
CSO sales reps, sales management, and PSO Consultants

PREREQUISITES:
None

STUDENT PERFORMANCE OBJECTIVES:
Upon completion of this course, students will be able to:
o     Increase personal impact.
o     Be more credible and persuasive in their communications.
o     Use gestures, movement and posture for more confident
      presentations.
o     Use voice for more persuasive and interesting delivery.
o     Establish and maintain effective eye communication.
o     Eliminate empty "non-words" in their communications.

COURSE OUTLINE:
Unit 1:     Communicating
Unit 2:     Presentation Development
Unit 3:     Use of visual aids
Unit 4:     Questioning techniques

TESTING PROCESS:
In-class skills evaluation and coaching.

FORMAT:        Lecture and role play
LOCATION:      Sales Schools
LENGTH:        2 days
AVAILABILITY:  Check Field Training Hotline calendar (CL40) on HPDesk
LANGUAGE:      English
EQUIPMENT:     Video equipment is used during class to tape student
               presentations
CLASS SIZE:    Maximum 15
ORDERING INFO: Not applicable
QUESTIONS:     Contact your Sales Force Program Manager or Country
               Education Manager
PROJECT MGR:   Terry Iverson Telnet/408 447-4662